| Q. |
Is Stuga an English company? |
| A. |
Yes it is. It has been in business and based in Great Yarmouth for over 30 years.
In April 2009 Stuga was purchased by Steve Haines, Paul Wallis and Gareth Green. Glenn Forde has also since become a shareholder. The company then became known as Stuga Machinery LLP and is part of the Stuga Group of companies. |
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| Q. |
Where did the name Stuga come from? |
| A. |
It came from Stuart and Gareth, the sons of the innovative designer Thomas Green, founder of Thomas Engineering (the original name of Stuga Machinery).
The name was originally created as a brand name for the machinery built by Thomas Engineering but eventually became the company name as well as the main brand.
Whilst Gareth Green is a partner in Stuga Machinery LLP Thomas Green is long retired and enjoying the benefits of The Norfolk Fens where he lives as well as spending time with his many grandchildren. |
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| Q. |
What is the back-up like? |
| A. |
Stuga is a company dedicated to providing a first class product back-up service. As technology advances, the design team is able to incorporate modifications into existing machines and offer these modifications to clients on a competitive basis. This includes changes made necessary by alterations in Health & Safety legislation.
Stuga customers under warranty or with a service contract are guaranteed a maximum call-out time of twenty four hours in the event of a breakdown (excluding weekends and public holidays). In reality most total breakdowns are attended the same day or first thing the next day.
The majority of Stuga customers enjoy the many benefits of a service contract including the guaranteed call-out, in depth technical support by phone, email or online camera and online diagnostic support, discount on spare parts and all relevant software upgrades on an ongoing basis.
Service contracts are available on all Stuga machines wherever purchased from subject to an engineering report on the machine if Stuga have not seen it recently. |
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| Q. |
How good is the software support? |
| A. |
Stuga software support is of a very high standard. We have our own dedicated staff that support and develop our inhouse software. Upgrades are downloaded remotely, thus providing a high quality service and quick response times to our clients' ever changing needs. |
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| Q. |
How good is the mechanical service support structure? |
| A. |
It is of a very high quality. All of our service engineers are factory trained, have had many years of experience in the industry and are employed directly by Stuga. They are supported at the factory by a dedicated team coordinating the supply and delivery of service parts with our clients' needs. |
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| Q. |
Why do we need a Stuga machine? |
| A. |
All Stuga machines are designed to achieve consistency of product, attention to detail and a sustainable quantity of output. In an area where there is a shortage of skilled labour, and this labour is expensive, Stuga machines deliver the product in line with today''s demanding manufacturing schedules.
Stuga machines save labour, reduce required skills, improve quality and efficiency, reduce waste and improve production flow. Most machines in the range also considerably reduce material wastage. An added benefit is improved operator satisfaction leading to a happier and therefore more efficient workforce.
Stuga machines also considerably improve health and safety by combining the operations of many small and quite dangerous machines into one very safe one. |
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